Death by Survey - Effective Ways to Get Customer Feedback
presented by Shari Altergott, Chief Experience Officer, The CX Edge
The Customer Experience is a never-ending process that must be constantly reevaluated and adjusted based on market demands. Top performing companies understand the important role that customer feedback plays in developing this experience. Surveys can be an effective method to gain this feedback, if developed and executed appropriately, but they are not the only way. This course will review effective methodologies to receive customer feedback including effectively executed surveys, customer advisory boards, identification of at-risk customers, and market research.
This course includes:
- Value of Customer Feedback (4:42)
- Types of Feedback (6:37)
- Surveys (16:01)
- Customer Advisory Boards (5:04)
- Customer Outreach (3:32)
- Market Research (4:12)
- Keys to Successful Feedback Programs (1:43)
Member Price: $59
Chief Experience Office
The CX Edge
Shari is a proven leader and market developer with a focus on the Customer Experience. She has a proven track record in the operations, project management, marketing, and growth acceleration. Shari has a successful history in building and developing winning teams, lead generation, public relations, and expanding market presence. She is dedicated to building successful business partnerships that solve complex challenges and increase profitability.
Shari also formally served as the Marketing Chair for the CSCMP Chicago Board, currently serves as an Executive Board Member for Loyola’s Supply and Value Chain Center and the Emcee for MHEDA’s Women in Industry Conference.
Register yourself and/or other employees of your company!
Click the button below to register yourself or other employees for this course. You will be able to register multiple employees at the same time. Once you complete the registration, you will receive an order confirmation receipt and each registrant will receive an email confirmation with a link to access their course. The registrants will have access to the course for 90 days from the date of registration.
Member Price: $59