Parts & Service Management Conference
In a successful material handling dealership, it is critical to maintain clearly defined revenue and gross profit contributions from your aftermarket departments, in particular, the Parts and Service Departments. Not only does high performing aftermarket departments assist a dealership in account retention by providing high levels of customer satisfaction and uptime, but it is also critical to achieve KPI’s and metrics that will guarantee your dealerships financial performance which allows growth, deeper training and more.
What you will learn:
- Understanding customers changing expectations;
- The importance of processes to reach your KPIs;
- Setting up a fleet program with your customer to control as much of their Service business as possible;
- Parts profitability, inventory management and parts market share;
The complete 4 part series includes:
The Importance of Processes to Reach Your KPIs
Presented by Travis C. McBride, Director of Operations, Alliance Material Handling, Inc.
In the material handling business, we gauge our progress and our performance on the KPIs that we are tracking. Having the right process can mean the difference between blindly hitting those KPIs or consistently hitting them. So many departments are doing things because that is how they have always done it without knowing why. You need to look at “why” so you can establish the “how.” Having the right process makes it easier to bring new team members up to speed and contributes to your success. Length: 51:41
Customer Fleet Program
Presented by Kevin Louis, Aftermarket Service Manager, Fairchild Equipment
Part one of the presentation will focus on setting up a fleet program with your customer to control as much of their Service business as possible. This is only possible if you have a fleet portal to store the information. Part two of the presentation will focus on CPH (cost per running hour), utilization, and spend, per piece of equipment or the entire fleet. Length: 50:38
The Unsung Heroes of Your Dealership
Presented by Melissa DePinto, Corporate Parts Manager, Welch Equipment
This session is designed to address Dealer best practices for Parts Leaders to help create a culture of customer service. The number one complaint in many customer surveys is parts availability. Parts availability has a direct correlation to a customers’ up-time and satisfaction. It is critical to establish inventory stocking and management rules based on your business, market, competition, and customers. It is imperative that we utilize all available resources to meet customer demands. Length: 1:06:25
Inventory Management–It’s in Everyone’s Interest
Presented by Brett Beem, Senior Supply Chain Manager, TVH Parts Co.
Inventory management, turns, absorption, freight security, dead inventory, are all keys for success in your Parts Department. During the presentation the focus will be on how to make your parts department more profitable and efficient. Length: 37:41
Member Price: $299
Senior Supply Chain Manager
TVH Parts Co.
Brett joined TVH in 2007 and has previously held leadership positions within Pricing, Quality Assurance and IT before moving to the Supply Chain team beginning in 2021. During his diverse career at TVH, Brett has taken a pragmatic and data-driven approach to continuous improvement not just for TVH internally, but their customers and vendors as well. He believes empowering others, by ensuring they have the tools, resources and insights to be successful, ensures the creativity necessary to navigate the ever-growing complexity within the material handling industry.
Corporate Parts Manager
Melissa has been part of the Material Handling industry for 33 years. She was hired as a service coordinator, overseeing one branch and eight technicians. She advanced her career and was promoted to Corporate Parts Manager. They expanded the business to four other locations, and now have over 90 technicians. Her passion has always been to help others, and that is why most of her career has been spent in Parts.
Aftermarket Service Manager
Kevin has 25 years of Industrial sales experience with 6 years in Material Handling in Sales, Rentals and Service. His main focus is creating Up Time while keeping expenses low to help his customers meet and exceed their goals. He has won several large capital equipment programs with service and rentals attached to meet customer’s needs. He partners with other dealers across the nation to help with customers projects.
Director of Operations
Alliance Material Handling
Travis is the Director of Operations at Alliance Material Handling. For over 25 years he has been a noteworthy leader in the material handling space, focusing on parts and service. He lends his knowledge from his many years spent in Rental, Parts, Service, and as a General Manager to his current role, making it a successful piece of the foundation of Alliance. Travis has a passion for creating top level teams, improving processes, and outlining achievable, but challenging goals. This coupled with his desire to find better tools, advanced technologies, and diverse resources helps drive excellence in his department and for the whole company.
Register yourself and/or other employees of your company!
Click the button below to register yourself or other employees for this course. You will be able to register multiple employees at the same time. Once you complete the registration, you will receive an order confirmation receipt and each registrant will receive an email confirmation with a link to access their course. The registrants will have access to the course for 90 days from the date of registration.
Member Price: $299